Dashboard

The Spreedly Dashboard offers an interface for you to view, measure, and analyze payment performance across your business. The dashboard provides a wide range of analytics, insights, and lookup capabilities for all transactions flowing through Spreedly.

Accessing the Dashboard

The Dashboard can be accessed directly through dashboard.spreedly.com or by navigating through the dashboard tab on id.spreedly.com.

For more information on managing your account, visit our Account Guide page.

Dashboard Nav Menu

Dashboard Landing Page

The Dashboard landing page provides a quick snapshot of overall payment performance. One can look at transaction trends, key data points and recent transactions on this page.

The following is a snapshot of the data points available on this landing page. Based on the Date and Environment Name filters a user can look at the following data:

  • Gateways: List of all gateways that had transactions
  • Receivers: List of all receivers that had transactions
  • Avg Tkt Size: Avg $ value of all successful Purchase, Capture, PurchaseViaReference, OffsitePurchase transactions on non-test gateways
  • Transactions: Trend of all transactions by count
  • Card Brand: % Split of payment method card brand
  • Currency: % Split of currencies used in transactions
  • Payment Method: % Split of payment method type

Dashboard Nav Menu The following funnel view provides a snapshot of the number of transactions and their US Dollar value.

  • Count: Funnel view of the # of transactions (Authorization, Capture, Purchase, Verification, Credit, Void, Store, GeneralCredit, OffsiteAuthorization and OffsitePurchase) grouped by the transaction state: succeeded, failed, gateway_processing_failed and gateway_processing_result_unknown
  • USD: Funnel view of the USD amount of transactions (Authorization, Capture, Purchase, Verification, Credit, Void, Store, GeneralCredit, OffsiteAuthorization and OffsitePurchase) grouped by the transaction state: succeeded, failed, gateway_processing_failed and gateway_processing_result_unknown

Funnel

Insights

Succeeded

The Succeeded section provides insights into success rates on various dimensions:

  • Payment Method: Success % trend by payment method
  • Card Brand: Success % trend by card brand
  • Gateway: Success % trend by gateway

Success % = (# of Succeeded Purchase, Verification, Authorization, PurchaseViaReference, OffsitePurchase) / (All Purchase, Verification, Authorization, PurchaseViaReference, OffsitePurchase)

(Where transactions are neither test nor on a test gateway)

Succeeded

Failed

The Failed section provides insights into failure trends.

  • Transaction Failures: Trend of the # of failed, gateway_processing_failed and gateway_processing_result_unknown transactions
  • Gateway Error Messages: Top 20 most common gateway error messages on failed transactions under the selected Organization

Failed

3DS2

The 3DS2 section provides insights into Spreedly’s 3DS2 Global Solution.

  • SCA Transactions: Trend of SCA Transactions
  • Flow Performed: Trend of Transaction Flow performed ( challenge, frictionless, etc. )
  • SCA Auth Response Codes: Trend of SCA Authentication response codes

3DS2

Transactions

The Transactions section can be used to search for transactions by their token. One can also dig deeper and look at the response and transcript information for each individual transaction.

Transactions

Gateways

The Gateways section lists out all the Gateway Types added to Environments under the selected Organization.

Gateways

Account Updater

If Account Updater is enabled, users will be able to see the results from the latest update runs on this page. To learn more about how to keep your Payment Methods updated, visit the Account Updater page.

AU

Frequently Asked Questions

Q: Can I add my own custom time filters?

Customers may use the date filter to choose various filter options.

date

Q: How up-to-date is this data ?

The average lag time is around 60 minutes from when a transaction occurs and the data is available for analysis. The lag only applies to the following sections:

  • Account Overiew on the Dashboard home page
  • Funnel view on the Dashboard home page
  • Insights -> Succeeded
  • Insights -> Failed
  • Insights -> 3DS2

All other sections like Transactions, etc are all real time.